PSB Exchange Help Centre

Welcome to PSB Exchange Help Centre

At PSB Exchange, we are committed to providing you with a seamless trading experience. If you have any questions or require assistance, you’ll find helpful information below.

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Getting Started

1. How to Create an Account?

• Click on the Sign Up button on the homepage.

• Enter your email address, create a strong password, and complete the verification process.

• Log in to your account and complete KYC verification for full access.

2. How to Complete KYC Verification?

• Go to your Profile section and select KYC Verification.

• Upload the required identity documents (passport, driver’s license, or national ID).

• Submit your proof of address (utility bill, bank statement, etc.).

• Verification usually takes 24-48 hours.

3. How to Secure My Account?

• Enable Two-Factor Authentication (2FA) for enhanced security.

• Use a strong, unique password.

• Do not share your login credentials with anyone.

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Deposits & Withdrawals

1. How to Deposit Funds?

• Navigate to the Wallet section.

• Select your preferred cryptocurrency or fiat deposit method.

• Follow the on-screen instructions and complete the transaction.

2. How to Withdraw Funds?

• Go to Wallet > Withdraw.

• Enter the withdrawal details, including the amount and destination address.

• Complete 2FA verification and confirm the withdrawal.

• Processing time may vary based on network congestion and security checks.

3. What Are the Fees for Deposits & Withdrawals?

• Deposit fees vary based on the payment method.

• Withdrawal fees depend on the asset and blockchain network.

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Trading on PSB Exchange

1. How to Place a Trade?

• Navigate to the Trade section.

• Choose your trading pair (e.g., BTC/USDT).

• Select your order type: Market or Limit.

• Enter the trade amount and confirm the transaction.

2. What Are the Different Order Types?

• Market Order: Executes at the best available price.

• Limit Order: Executes when the price reaches a specific level.

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Security & Account Management

1. What to Do If My Account Is Compromised?

• Immediately reset your password.

• Contact PSB Exchange Support via email.

• Enable 2FA for additional security.

2. How to Enable Two-Factor Authentication (2FA)?

• Go to Security Settings in your profile.

• Select Enable 2FA and follow the on-screen instructions.

• Use Google Authenticator or Authy for secure authentication.

3. How Does PSB Exchange Protect My Funds?

• Funds are stored in highly secure cold wallets.

• Advanced encryption and multi-layer security measures are in place.

• Regular security audits ensure maximum protection.

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Support & Contact

1. How to Contact Support?

• Email Support: Contact us at [email protected].

• Help Ticket: Submit a request through the Support section..

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Legal & Compliance

1. Terms & Conditions

• By using PSB Exchange, you agree to our Terms of Service.

• Read our Privacy Policy to understand how we handle your data.

2. Regulatory Compliance & KYC Policy

• We comply with international financial regulations.

• KYC & AML policies are strictly enforced to ensure a secure trading environment.